Buddy: Zylen's AI Chat Bot Builder to accelerate your business

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Buddy AI Chat Bot Builder by Zylen

Deliver Quality Customer Service — Automatically, at Scale

24/7 available

Buddy helps you scale support from day one, handling customer queries around the clock.

8 times faster

Cut response times dramatically up to 8x and never keep a customer waiting.

80% auto-resolve

Resolve the majority of questions without ever involving your team — and improve over time.

99.9% uptime

Built on Zylen’s reliable platform, Buddy keeps working even when you’re offline.

Customer Experiences That Feel Effortless

Set a new standard for customer services with instant, intelligent, and personal conversations — all without making customers wait, repeat themselves, or jump through hoops.

Instant Responses

Deliver answers in real time — 24/7. Eliminate wait times and support your customers no matter the hour or location.

Proactive Engagement

Anticipate needs before they become problems. Buddy reaches out, resolves issues early, and keeps your customers one step ahead.

Personalized Interactions

Go beyond generic replies. Buddy adapts conversations based on customer context to make every interaction feel truly personal.

Multi-Platform Support

No more frustrating loops. Whether it’s on your website, WhatsApp, or Telegram, Buddy ensures smooth, intuitive experiences that reduce friction and build customer loyalty, wherever your customers are.

Seamless Human Handoff

When automation isn’t enough, escalate smoothly to a live agent with BuddyLive — all managed directly from your Zylen.ai dashboard.

Achieve More with Buddy, Built by Zylen

Accelerate AI adoption with Zylen — the AI-powered workspace built to supercharge your workflow. With Buddy, our all-in-one AI chatbot builder, you can deliver exceptional experiences on every channel, reduce support backlogs, and build deeper customer relationships at scale.

Build Your Way — No Code Needed
Craft tailored chatbot experiences without writing a single line of code. Focus on what makes your brand unique while Buddy ensures enterprise-grade security, compliance, and seamless service across all channels, languages, and customer types.
Connect with the tools you already use — like WhatsApp, Telegram, and Twilio. Buddy syncs data across systems in real time, streamlining your support and boosting agent productivity instantly.
Deliver truly local experiences with multilingual AI that communicates across borders and platforms. Support your global audience on their preferred channels — without scaling your team.
Train Buddy to follow complex rules, workflows, and tone guidelines. It continuously learns from real interactions and your feedback, becoming more accurate and aligned over time.
Simulate conversations before going live to fine-tune your bot’s behavior. And when needed, seamlessly escalate to a live agent — all from the Zylen.ai dashboard, with full visibility and control.

Enterprise-Level Rigor

Your Customers Trust You — You Can Trust Zylen

From compliance to uptime, Buddy is backed by Zylen’s secure, scalable infrastructure — ensuring every interaction is safe, private, and reliable at scale.

Buddy AI Chat Bot Builder by Zylen

Safety & Security

Built to align with leading standards like HIPAA, SOC 2, and GDPR — keeping your customers’ data protected.

Brand Voice

Built-in safeguards ensure every AI response aligns with your brand’s standards, policies, and tone of voice.

Privacy-by-Design

Data is protected at every stage of its lifecycle — with privacy baked into every layer of Zylen’s architecture.

Reliability at Scale

Zylen’s infrastructure supports millions of interactions — delivering peak performance even under heavy loads.

Ignite Your Customer Service and Business Growth with Buddy - Zylen's AI Bot Builder.

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* Buddy is available on select Zylen plans. Please check your plan details for availability.