Fair Use Policy
At Zylen by Jersey AI Labs LLC (“Zylen”), we are committed to providing powerful, scalable, and responsible AI tools while ensuring equitable access, operational integrity, and long-term platform sustainability. This Fair Use Policy outlines how service usage is governed to protect our infrastructure and deliver consistent value to every user.
Applicability
This Fair Use Policy applies to all users of Zylen’s services and products, regardless of plan, trial status, or subscription level. By using Zylen, you agree to comply with these guidelines to ensure fair, secure, and reliable access for all.
General Fair Use Principles
We provide generous monthly usage limits with each plan, designed to support individuals, teams, and businesses. To prevent abuse and ensure smooth performance:
- Users may not resell, automate misuse, or excessively query the system in ways that simulate bot activity or artificial load generation.
- Each account must be operated by a human end-user or authorized organization and comply with our Usage Policy and applicable laws.
Monthly Credit System
Each Zylen plan includes a predefined set of monthly credits across several service categories. Credits are consumed when using features such as:
- LLM and Generative AI models (e.g., chat, writing, summarization)
- Text-to-Speech (TTS) and Speech Recognition
- Image generation, enhancement, editing
- Embeddings, document interactions, and AI agent tools
- SEO, research, and data APIs
- Document creation, analysis, and workspace features
Important Notes:
- Credits reset monthly and are non-transferable.
- Unused credits do not roll over.
- If usage exceeds your plan’s allowance, access may be restricted until the next cycle or require an upgrade.
- Overages are not auto-billed — users will be notified.
Trial Usage
Some Zylen plans may include a 7-day free trial with full access to all features. Trial availability is subject to change, and not all plans may always offer one.
Storage & Document Retention
- Each account includes a personal workspace (“My Documents”) for storing generated content, files, and media.
- While currently unmetered, document storage is temporary and limited to 30 days from the date of creation.
- All files may be automatically deleted after 30 days, regardless of usage or activity, without prior notice.
- Deleted content is permanently removed and cannot be recovered. No backups are maintained.
⚠️ Users are solely responsible for exporting and backing up their content. We recommend downloading important files regularly. Zylen and Jersey AI Labs LLC are not liable for loss, damage, or consequences from such deletions.
Daily Usage & Abuse Prevention
Daily Usage Thresholds
- All Zylen plans are subject to daily usage limits, proportional to monthly credits.
- These limits apply across features such as chat, image generation, audio tools, and third-party APIs.
- Daily limits are automatically managed to balance load and prevent system abuse.
- Thresholds may vary by plan and are designed to be generous, even if not publicly listed.
Abuse Monitoring
We monitor for:
- Excessive or unnatural usage spikes
- Bot-like activity, scraping, or abuse of always-on generation
- Attempts to bypass limits or simulate multiple sessions beyond seat limits
If triggered, users may:
- Receive a warning or system notification
- Experience temporary slowdowns or access restrictions
- Face account suspension or review for repeated violations
Right to Adjust
We reserve the right to:
- Modify daily thresholds or credit structures as needed
- Suspend or throttle services to maintain fairness, security, or to comply with API partner restrictions
- Investigate accounts suspected of misuse or automation
Security, Privacy & Transparency
Security
- All user interactions are TLS 1.2+ encrypted in transit.
- Our systems employ rate-limiting, monitoring, and role-based access control to prevent misuse.
Privacy
- We do not use your data to train models unless you provide explicit consent.
- Your documents, generated content, and interactions are isolated to your account and never shared or sold.
- We follow a strict data minimization policy, collecting only what’s necessary.
Transparency
- We clearly disclose model usage and API providers where applicable.
- Monthly credit breakdowns and usage stats are made available to every user.
- Deletions, storage limits, and trial durations are communicated in advance or via in-app notices when possible.
For more detail, please see our Privacy Policy, Safety Overview and Technology page.
Changes to This Policy
This Fair Use Policy may be updated as Zylen evolves. Continued use of Zylen services constitutes agreement to the latest version.
For questions or clarifications, please contact our support team at support@zylen.ai or through the Support section in your dashboard.